Terms of Service
1. Acceptance of Terms
By accessing the Steel City Closet Design website at steelcityclosetdesign.com or by using any of our services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services.
2. Description of Services
Steel City Closet Design provides custom closet design and installation services, including walk-in closets, reach-in closets, wardrobe and armoire systems, home storage solutions, home office built-ins, garage storage systems, specialty installations, and commercial storage projects. Our service area covers the greater Pittsburgh, PA region including Washington County, Allegheny County, and surrounding communities.
3. Service Area
We serve homeowners and businesses throughout the greater Pittsburgh area, including but not limited to Pittsburgh, Bethel Park, Mt. Lebanon, Upper St. Clair, Peters Township, Canonsburg, McMurray, South Fayette, Cranberry Township, Wexford, Washington, Mars, Gibsonia, North Hills, Monroeville, and Murrysville. Service availability outside of these areas is at our discretion.
4. Free Consultations
Steel City Closet Design offers complimentary in-home design consultations. These consultations are provided without obligation to purchase. Quotes provided during or following a consultation are estimates based on the information gathered and are subject to revision upon final design approval and material confirmation.
5. Payment Terms
A deposit is required before materials are ordered and installation is scheduled. The deposit amount and remaining payment schedule will be specified in your written project agreement. Final payment is due upon project completion. We accept cash, check, and major credit cards. We do not offer financing directly, but we can refer clients to third party financing options upon request.
6. Project Scheduling and Timeline
Installation dates are scheduled after the deposit is received and materials are confirmed. We will provide an estimated installation window and will communicate any changes as soon as possible. Clients are responsible for ensuring clear, safe access to the installation area on the scheduled date and for removing personal items from the area prior to installation.
7. Cancellation Policy
Orders may be cancelled within 72 hours of deposit without penalty. Cancellations after 72 hours may result in forfeiture of part or all of the deposit depending on whether materials have been ordered. Cancellations after materials have been cut are subject to restocking fees. Please contact us directly to discuss any cancellation needs.
8. Warranty
Steel City Closet Design warrants all materials and installation workmanship against defects for one year from the date of installation. This warranty covers manufacturing defects in panels, hardware, and drawer slides. It does not cover damage resulting from misuse, accidents, alterations by third parties, or normal wear and tear. To make a warranty claim, contact us at (412) 713-4656 or at the email address below.
9. Limitation of Liability
Steel City Closet Design's liability for any claim arising from our services is limited to the amount paid for the specific project giving rise to the claim. We are not liable for indirect, incidental, consequential, or punitive damages. We are not responsible for pre-existing conditions in walls, floors, or ceilings that affect the installation.
10. Intellectual Property
All designs, drawings, plans, and photographs produced by Steel City Closet Design remain the intellectual property of Steel City Closet Design unless otherwise agreed in writing. Clients may not reproduce, distribute, or use our designs for purposes other than their own personal project without written consent.
11. Governing Law and Dispute Resolution
These Terms of Service are governed by the laws of the Commonwealth of Pennsylvania, with venue in Washington County, Pennsylvania. Any disputes arising from our services that cannot be resolved directly between the parties shall be submitted to binding arbitration in Washington County, Pennsylvania before a single arbitrator.
12. Privacy
Your use of our website and services is also governed by our Privacy Policy, which is incorporated into these Terms of Service by reference.
13. Contact Information
Steel City Closet Design
Pittsburgh, PA
Phone: (412) 713-4656
jackson@steelcityclosetdesign.com
Last updated: April 2026